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Evaluación del estrés y fatiga en operadores de emergencias en una zona en Ecuador
| Revista Científica Ciencia y Tecnología
Evaluación del estrés y fatiga en operadores de emergencias en una zona en Ecuador
estrés, fatiga, operadores de emergencia, seppo aro, yoshitake
Resumen
El estrés y la fatiga son reacciones fisiológicas prevalentes en entornos de alta demanda, como las centrales de emergencias. Estas condiciones pueden tener repercusiones negativas en la salud y eficiencia del personal de la empresa. En este contexto, el principal objetivo de este estudio fue analizar los niveles de estrés y fatiga en operadores de llamadas en una central de emergencias en Ecuador. La metodología empleada fue de carácter cuantitativo, no experimental y descriptivo con enfoque transversal. Se contó con una muestra de 120 operadores de llamadas de emergencias. Se midió el estrés y la fatiga utilizando el cuestionario de síntomas subjetivos de fatiga de Yoshitake y la Escala de Síntomas de Estrés de Seppo Aro, se utilizó la prueba Chi-cuadrado de Pearson para buscar asociaciones entre las variables. No se encontró significancia estadística entre las variables sociodemográficas y los niveles de estrés y fatiga, sin embargo, se identificó una relación estadísticamente significativa entre el estrés y la fatiga (p < 0.05). Pese a que muchos operadores son jóvenes y tienen relativamente pocos años en el puesto, es crucial reconocer que muchos enfrentan niveles preocupantes de estrés y fatiga laboral. La intervención temprana y el apoyo son esenciales para garantizar su bienestar y eficacia en el trabajo
Descargas
Los datos de descarga aún no están disponibles.
Referencias
Adanaqué-Bravo, I., Escobar-Segovia, K., Gómez-Salgado, J., García-Iglesias, J. J., Fagundo-
Rivera, J., & Ruiz-Frutos, C. (2023). Relationship Between Psychological Distress, Burnout
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